1.Is it safe to submit my personal information online?
Yes. When you place an order online or browse the web site, your personal and financial information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to dancefavourite-tutus.com
2.What methods of payment do you accept?
We accept Paypal, Western union, and bank account transfer. Paypal is strongly recommended for it is safe and fast.
3.How can I check my order status?
There are several ways to check on your order: Visit the My Account section of the web site by using your email address and password that you registered.If you placed the order (with or without paying), you can go to My Order section or e-mail firstname.lastname@example.org to check your order status; If you do not place the order yet, please go to My Cart section to see what is in your cart and continue the ordering process.
4.What is your return/exchange policy?
Complete information about our return/exchange policy can be found here (returns & exchange)
5.What will shipping cost?
We have the fixed shipping cost, the first tutu is USD 30, and the extra USD 20/tutu in one order.
6.What shipping method do you use?
Currently, we suggest that the tutus are sent via EMS, first the tutus will be pack into a box which can keep the tutu in shape and the cost will be much more economic than DHL.
7.How long will shipping take?
EMS will takes around one week to 10 days.In addition, delivery time varies depending on country and courier service.
8.Do you charge sales tax?
We don’t charge any sales tax from our customers. All prices are quoted with tax. However, we don’t know whether any sales tax may incur in your country. Please inquire your local tax authorities for details. As far as we know, internet sales are free of sales tax in most countries.
9.I want to order, but I am not sure what size I need. What should I do?
All the tutus are customer size made, please leave message of the measurement of height, bust, waist, hip & back length, pleas click here (how to measure).
10.I just placed an order, can I change it?
You have to contact our customer service representatives. Every effort will be made to fulfill your request.